Terms of Service

Effective date: June 2026

Welcome

These Terms of Service govern your use of the On My Plate website, located at onmyplateuk.shop, and the purchase of any meals or products offered through it. By accessing our website or placing an order, you agree to be bound by these terms in full. If you do not agree with any part of them, please do not use our website or place an order.

We have written these terms as clearly and honestly as we can. We are not interested in hiding anything in the fine print. Everything here is meant to be understood, not survived.

1. Who We Are

On My Plate is a London-based home-cooked food delivery service. We cook freshly prepared meals and deliver them directly to our customers across London and Greater London. We operate exclusively online through our website at onmyplateuk.shop.

For any questions, concerns, or correspondence relating to these terms, you may contact us at:

📧 onmyplate20@gmail.com

We aim to respond to all enquiries within 2 business days.

2. Using Our Website

2.1 Eligibility

By using our website, you confirm that:

• You are at least 18 years of age, or are using the site under the supervision of a parent or legal guardian who agrees to these terms on your behalf.
• You are accessing the site from within the United Kingdom.
• The information you provide when placing an order is accurate, current, and complete.

2.2 Acceptable Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the site. You must not:

• Use the site in any way that breaches any applicable local, national, or international law or regulation.
• Attempt to gain unauthorised access to any part of our website, its servers, or any database connected to it.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Knowingly introduce viruses, trojans, worms, or any other material that is malicious or technologically harmful.
• Use automated tools, bots, or scripts to interact with the site in a manner not intended for ordinary users.

We reserve the right to restrict or terminate access to our website at our sole discretion, without notice, where we reasonably believe these terms have been violated.

2.3 Availability

We make every effort to keep our website available and fully operational. However, we cannot guarantee uninterrupted access at all times. Our site may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We accept no liability for any inconvenience or loss caused by any period of unavailability.

3. Placing an Order

3.1 How Orders Work

All orders must be placed through our website at onmyplateuk.shop. When you select your items and proceed to checkout, you are making an offer to purchase those items subject to these terms. An order is not confirmed until you receive a confirmation from us.

3.2 Accuracy of Your Order

It is your responsibility to review your order carefully before submitting it. Please ensure that the delivery address, contact details, and items selected are correct. On My Plate cannot be held responsible for failed or incorrect deliveries resulting from inaccurate information provided at the time of ordering.

3.3 Order Confirmation

Once your order has been successfully placed, you will receive confirmation via the website. This confirmation marks the beginning of the order process and, with it, the start of the 10-minute cancellation window described below.

3.4 Our Right to Refuse Orders

We reserve the right to decline or cancel any order at our discretion. This may occur in circumstances including but not limited to:

• Unavailability of one or more items ordered.
• Inability to deliver to the address provided.
• Suspicion of fraudulent activity or misuse of the platform.
• Technical errors affecting pricing or product listings.

In such cases, we will notify you promptly and, where payment has been taken, issue a full refund.

4. Cancellations

4.1 The 10-Minute Window

Because every meal on On My Plate is freshly cooked to order, preparation begins very shortly after your order is confirmed. You may cancel your order within 10 minutes of placing it, provided that preparation has not yet begun.

To request a cancellation within this window, please contact us immediately at onmyplate20@gmail.com with your order details. We will do our best to action your request in time.

4.2 After the Window Has Closed

Once the 10-minute window has passed, or once preparation of your order has begun — whichever comes first — your order cannot be cancelled. At that point, ingredients have been committed, cooking has started, and the process of bringing your meal to you is already underway. We appreciate your understanding of this limitation; it is an unavoidable consequence of cooking food freshly and with care.

4.3 Cancellations Initiated by On My Plate

In the event that we are unable to fulfil your order for any reason — including ingredient unavailability, delivery constraints, or unforeseen operational issues — we will cancel your order and notify you as promptly as possible. A full refund will be issued where applicable.

5. Pricing and Payment

5.1 Pricing

All prices displayed on our website are in Pounds Sterling (GBP) and include any applicable taxes. Delivery fees are calculated separately based on your delivery zone and will be clearly displayed before you complete your order.

We reserve the right to amend our prices at any time without prior notice. However, any price change will not affect an order that has already been confirmed.

5.2 Payment

Payment is required in full at the time of placing your order. We accept payment through the methods made available on our website. All payment transactions are processed securely. On My Plate does not store your full payment card details.

5.3 Pricing Errors

In the event that an item is incorrectly priced on our website due to a typographical or technical error, we reserve the right to cancel the order and issue a full refund, even after confirmation has been sent. We will notify you of any such error promptly.

6. Delivery

6.1 Delivery Areas

We currently deliver across London and Greater London. Delivery availability and fees vary by zone. You will be able to confirm whether we deliver to your address and view the applicable delivery fee during the checkout process.

6.2 Delivery Times

We aim to deliver your order within the estimated time provided at checkout. Delivery times are estimates only and may be affected by factors including traffic, weather conditions, and order volume. On My Plate will not be held liable for delays beyond our reasonable control.

6.3 Failed Deliveries

If a delivery is unsuccessful due to circumstances on your end — including but not limited to an incorrect address, no one being available to receive the order, or failure to respond to contact attempts — we are unable to offer a refund or redelivery. Please ensure that your delivery details are correct and that someone is available to receive your order.

6.4 Condition on Arrival

We take every care to ensure your food arrives in the best possible condition. However, if your order arrives in a state that gives you cause for concern, please contact us at onmyplate20@gmail.com within 2 hours of delivery with a description and, where possible, photographic evidence. We will assess each complaint individually and in good faith.

7. Food, Allergens, and Dietary Requirements

7.1 Nature of Our Food

All meals are freshly prepared in our kitchen using a range of ingredients. While we take care in our preparation, our kitchen is not a controlled allergen-free environment. Cross-contamination with allergens — including but not limited to gluten, dairy, nuts, eggs, and soy — may occur.

7.2 Allergen Responsibility

It is the sole responsibility of the customer to review all available product information before placing an order and to determine whether any item is suitable for their dietary requirements or health conditions. On My Plate cannot guarantee the complete absence of any allergen in any dish. If you have a severe food allergy or a medically significant dietary requirement, we strongly recommend that you contact us before ordering at onmyplate20@gmail.com so that we may advise you appropriately.

By placing an order, you acknowledge and accept this risk.

7.3 Dietary Preferences

We are happy to note dietary preferences where operationally possible, but we cannot guarantee that all requests can be accommodated. Any such request should be made at the time of ordering and is subject to confirmation from us.

8. Intellectual Property

All content on our website — including but not limited to text, images, brand assets, design elements, and the On My Plate name and logo — is the intellectual property of On My Plate and is protected under applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any of this content without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

• On My Plate shall not be liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of our website or the purchase of our products.
• Our total liability to you in connection with any order shall not exceed the value of that order.
• Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

10. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those websites or their content. On My Plate has no control over the content or practices of third-party sites and accepts no responsibility for them. We encourage you to read the terms and privacy policies of any third-party site you visit.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect from the date they are published on our website. Your continued use of the website or placement of an order following any changes constitutes your acceptance of the updated terms. We recommend checking this page periodically.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms of Service, or if you wish to raise a concern, please do not hesitate to get in touch.

📧 onmyplate20@gmail.com

We are a small team, and we read every message. We will respond to you with the same care we put into every meal.

On My Plate — Good food, delivered straight to your door.